FAQs
Having queries on your deliveries/ our refund & return policy? Or just having general FAQ on products/skin? We have specially curated this page to help answer all your queries.
However, if we did not mention what you were finding for. Do feel free to email us at admin@rrawsg.com.
DELIVERIESI MISSED THE DELIVERY! WHAT DO I DO?Our Courier Vendor will notify you when they are delivering. If the parcel is still undelivered after 3 tries, it will be returned back to us. Redelivery has to be arranged directly through us at TRACKING IS NOT VALID ONLINE, WHAT DO I DO?Tracking code usually takes 24 hours to be valid online. If you haven't received your package after 7 working days, let us know so we can assist you. HOW LONG UNTIL I RECEIVE MY PACKAGE?Please allow 1-3 working days for your package to arrive. Packages will be delivered anytime between 9am-10pm. FREE SHIPPING OVER $60Automatic free shipping on orders over $60! *Free shipping might be suspended on special promos and sales. |
REFUND & RETURNMISHANDLED PACKAGE?In any case this happens, take a photo immediately and let us know! We will do our best to assist you. MISSING ITEMS?In rare cases that we forget an item in your order, we offer 100% refunds. |
GENERAL FAQSHOW DO WE PACK YOUR ORDERS DURING SHIPMENT? We try to up-cycle materials as much as we can. Up-clycing is re-using an item after you've cleaned it up. So when you see plastic or cardboard being used in your delivery packaging, know that it's going through it's second, third, fourth, maybe even fifth cycle of life.
ITEMS OUT OF STOCK?
Our inventory is updated regularly so if it is out of stock, we are truly out of stock for the time being. But do follow our Instagram, @rrawsingapore for updates as so when we restock! I INQUIRED SOMETHING, WHEN WILL YOU GET BACK TO ME?
We will get back to you within 24hours. We are trying our best to get back to you as soon as possible!
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SKIN/PRODUCT FAQSARE YOU ORGANIC? We are 101% organic! By organic, we mean that all our products are plant-derived, coming straight from this beautiful earth of ours. This does not mean we are "chemical-free" because believe it or not, even water is a chemical (h2o). The word organic is so misconstrude these days, that no one knows what it truly means. In our case, it means we don't use any ingredients that was synthesized in a lab.
ARE YOU VEGAN? Nope. Some of our items contain dairy and honey.
DO YOUR PRODUCT CONTAIN PRESERVATIVES?
Yes of course! Food-grade preservatives. To be quite frank, it's scarier for a product to be preservative-free. Preservatives aren't a bad thing, but the current trend and media have depicted them to be. Preservatives are what keep the active ingredients in your skincare products from going off. They keep the bacteria (because there's bacteria everywhere) that get into the product at bay. They work as defence to keep your products in tip top shape. Of course, there are toxic preservatives, however, our preservatives are 100% food-grade! P.S: Salt is a preservative.
SHELF LIFE OF YOUR PRODUCTS?
Typically 6-12months, depending on the item and if it is taken care of properly. Each product varies so please do check out on the info section of each product.
PROPER STORE AND CARE?
- Always away from the sunlight. - Always in cool / shady area. - Always keep sealed. - Try not to get too much water in the product. -Clean hands please!
ALLERGIC REACTION?
Skincare isn't a one size, fits all. Everyone skin is different and we all react to things differently! Please do a patch test before use and if irritation occurs, discontinue to use and please consult a doctor! HOW ECO-CONSCIOUS ARE YOU?
We try our best! What we do:
PRODUCT LOOKS HAZEY?
If the product has coconut oil, it is hazey because coconut oil tends to freeze upon colder temperate.
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